Getting your SSL certificate issued Print

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Before you can use your certificate, it requires configuration.

Instructions are provided throughout the process but if you experience any problems or have any questions, please open a ticket for assistance.

The first thing you need to do is login to our website.

  • From the secondary menu, please select Services >> My Services
  • Click the "View Details" button next to the SSL certificate you just purchased.
  • The configuration status should read "Awaiting Configuration"
  • Click the "Configure Now" hyper-link.
  • On the next page, you'll be able to paste your CSR (you will get your CSR from the server control panel) and fill in your details.
  • Click to Continue at the bottom
  • On the next page you'll have to select a validation email. This email will be used by the certificate issuer to validate your certificate by sending you an email to the address you select. You can usually choose from a list of emails, of which your domain admin email (From your domain registration) can be used. In addition, other validation emails are available, such as,, and so on.
  • Once you receive your validation email from the certificate issuer, please follow the steps in the email to validate your request and issue your certificate.
  • Once the certificate has been issued, the certificate issuer will send a subsequent email with the certificate in the body or as an attachment to the email.
  • You can then install the certificate using the server control panel.

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