Getting your SSL certificate issued

Before you can use your certificate, it requires configuration.

Instructions are provided throughout the process but if you experience any problems or have any questions, please open a ticket for assistance.

The first thing you need to do is login to our website.

  • From the secondary menu, please select Services >> My Services
  • Click the "View Details" button next to the SSL certificate you just purchased.
  • The configuration status should read "Awaiting Configuration"
  • Click the "Configure Now" hyper-link.
  • On the next page, you'll be able to paste your CSR (you will get your CSR from the server control panel) and fill in your details.
  • Click to Continue at the bottom
  • On the next page you'll have to select a validation email. This email will be used by the certificate issuer to validate your certificate by sending you an email to the address you select. You can usually choose from a list of emails, of which your domain admin email (From your domain registration) can be used. In addition, other validation emails are available, such as,, and so on.
  • Once you receive your validation email from the certificate issuer, please follow the steps in the email to validate your request and issue your certificate.
  • Once the certificate has been issued, the certificate issuer will send a subsequent email with the certificate in the body or as an attachment to the email.
  • You can then install the certificate using the server control panel.
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