Manually Register Backup Agent Print

Symptoms

You have successfully installed a Backup Agent, but registration failed and machine does not appear in the Protection console.

Or you need to re-register a client machine to another Backup Account.

Solution

Use this method to manually register a Backup Agent.

Use quotation marks, if your password contains special characters or spaces.

Windows OS

1. Open Command prompt and navigate to C:\Program Files\BackupClient\RegisterAgentTool:
   cd "%ProgramFiles%\BackupClient\RegisterAgentTool"
2. Issue this command to register the client machine using account and password:

   register_agent.exe -o register -t cloud -a https://cybercloud.onlinemountain.com -u <account> -p <password>

   where -u <account> -p <password> are login and password for backup user account.

   or issue this command to register the client machine using registration token:
   "C:\Program Files\BackupClient\RegisterAgentTool\register_agent.exe" -a https://cybercloud.onlinemountain.com --token <token> -o register -t cloud

Linux OS

1. Open terminal as root user.

2. Type in the following command to register the agent using account and password:
   /usr/lib/Acronis/RegisterAgentTool/RegisterAgent -o register -t cloud -a https://cybercloud.onlinemountain.com -u <account> -p <password>

   where -u <account> -p <password> are login and password for backup user account.

   or execute the following command to register the client machine using registration token:
   /usr/lib/Acronis/RegisterAgentTool/RegisterAgent -o register -t cloud -a https://cybercloud.onlinemountain.com --token <token>

OS X

1. Open terminal.

2. Execute the following command to register the client machine using account and password:
   sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a https://cybercloud.onlinemountain.com -u <account> -p <password>

   where -u <account> -p <password> are login and password for backup user account.

   or execute the following command to register the client machine using registration token:
   sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a https://cybercloud.onlinemountain.com --token <token>

Troubleshooting

If you want-to re-register Agent from one Backup Account to another, and the operation fails, try unregistering the Agent first:

1. Open Command prompt and navigate to C:\Program Files\BackupClient\RegisterAgentTool:
   cd "%ProgramFiles%\BackupClient\RegisterAgentTool"
2. Issue this command to unregister the client machine:

   register_agent.exe -o unregister