02 February 2011
As many of you have seen in the media, there has been a significant change in the way internet services are to be packaged and priced in Canada starting March 1st. The CRTC has imposed substantial cost increases on internet service providers like EntirelyDigital. This change has a major impact on our business and we want to inform you of how within the attached documents. Please familiarize yourself with these changes and if you have any questions call us or email us. We commit to providing you with the best information and ongoing services possible in these changed circumstances.
Usage Based Billing-UBB
As some of you know, the CRTC recently rendered a decision forcing all independent DSL and Cable Internet providers to substantially match incumbent (like Bell) usage rate caps. This will influence all of our internet service packages eventually, but DSL residential customers in Ontario and Quebec first, as of March 1st. Along with you; we are not pleased with this and along with our partners are fighting back.
From March 1st on, users of the up to 5 Mbps packages in Ontario can expect a usage cap of 25GB (60GB in Quebec), substantially down from the 200GB EntirelyDigital was able to offer before the CRTC’s decision to impose usage based billing.
Content and data like Netflix, YouTube, IPTV, large file downloads or other streaming services can consume large amounts of bandwidth and place your cap limits in jeopardy very quickly. We encourage you to monitor your usage carefully, as the CRTC has imposed a very high overage rate, above your new monthly limit, of $1.90 per gigabyte ($2.35 per gigabyte in Québec). We are currently working on a tool to help you better manage your usage.
The CRTC did however provide an option for insurance usage blocks at $4.75 per 40GB block per month, which can be purchased if you want to reduce your cost for use above 25GB (60GB in Quebec).
Ontario and Quebec up to 5 Mbps users – with a monthly limit of 25GB and 60GB respectively:
Insurance Blocks Offered:
- $4.75 - 40GB extra usage
- $9.50 - 80GB extra usage
- $14.25 - 120GB extra usage (maximum 3 blocks)
- $55.00 – 275GB extra usage (maximum 240GB extra usage in Quebec)
Unhappy With the UBB Decision? So Are We! Join Us!
The CRTC decision to impose UBB on the whole market is a big win for Bell and other major carriers, but a big hit to everyone else. To view the CRTC decision, go to:
http://www.crtc.gc.ca/eng/archive/2011/2011-44.htm
Like our customers, and Canadian internet users everywhere, we are not happy with this new development. We will continue our efforts to fight the imposition of exorbitant bandwidth charges on usage with virtually no incremental cost to Bell and other UBB carriers, and we will develop strategies to restore the usage levels and costs our customers have come to expect. But we need your support to succeed, and get back to the cost structure we have a right to expect.
If, like us, you are disappointed with the CRTC’s decision, make your views known on UBB and what it means to you (and Canada frankly) by going to www.stopthemeter.ca, where you will find a petition against UBB. Sign it, get involved, and together we will make a difference! Let everyone you know understand that Canada is about to become the most expensive internet market in the industrialized world!
We will keep you informed of our efforts, and look to you for your help.
If you would like to get more involved, go to these links to make your thoughts known and join this battle:
- www.stopthemeter.ca - signing the petition will now automatically send our Minister of Industry, Tony Clement, the person politically responsible for the CRTC, an email.
- Join the twitter campaign at http://act.ly/2kw
- Join the Facebook campaign http://www.facebook.com/notes/openmediaca/stop-the-meter-on-your-internet-use/455248704798
EntirelyDigital CABLE Internet Expansion
The cable Internet roll-out continues vigorously! We now have Cable Internet, at higher speeds than DSL, across much of the Greater Toronto Area, including Richmond Hill and Mississauga. Many more high speed locations are expected soon!
We thank you for your continued patronage as we work hard for your Internet enjoyment and future!
For additional information about EntirelyDigital, see http://www.EntirelyDigital.com
* Taxes extra. Offer and rates are subject to change. Offer only available in those locations that are accessible by suitable facilities and technologies, and that are served by underlying required services provided by other providers of telecommunications services, where applicable. Some terms and conditions apply. See http://www.entirelydigital.com/about-us/terms-of-use
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